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Policy and Practice:
A Partnership for Better Outcomes

The 5th Quality Health Care Conference and Exhibition, Policy and Practice : A Partnership for Better Outcomes

Under the Royal Patronage of His Majesty King Abdullah II and for the fifth time since 2010 this conference is set to be the premiere health care quality event of the year, providing a unique professional development and networking opportunity for all participants and healthcare stakeholders in Jordan and the Region.

The conferences of 2010, 2012, 2015 and 2017 hosted a mix of international, local and regional speakers, experts in the field of health care accreditation, quality improvement and patient safety. The conferences were attended by an average of 450-500 participants from the healthcare field including healthcare providers (doctors, nurses, technician…etc.), administrators and policy makers.

The Steering Committee of the HCAC Fifth Quality Health Care Conference & Exhibition 2019 is chaired by Dr. Fawzi Al-Hammouri, Chairman of the Private Hospital Association. Co- Chaired by Her Excellency Dr. Rowaida Al Maaitah, Advisor to Her Royal Highness Princess Muna Al-Hussein and faculty member of the Jordan University of Science and Technology.

The planning of the Conference & Exhibition combines a collaborative effort of committed individuals from world-renowned organizations with a vested interest in improving health care and outcomes for patients and communities by building cultures of quality and patient safety within organizations that provide health care services.

Conference dates: Nov 11,12 and13, 2019

Keynote speaker: Lord Nigel Crisp

Why it’s important to attend this conference? / You Should NOT Miss It!

Quality and patient safety is a science and culture that is emerging rapidly with new approaches and successes. HCAC brings to your door step the international, regional and local best practices and innovations in order for you to adopt what suits you and to drive your entity to focus on patients and quality service.

This prestigious event once more aims to bring together leading scientists, public health experts and policy-makers. The conference will host a minimum of 500 attendees from Jordan and the region who are responsible for health care quality improvement and patient safety, providing a valuable opportunity to identify, meet and communicate with a variety of potential clients and existing customers.

The Conference will attract healthcare leaders (hospitals and PHC Directors) from all sectors, healthcare improvement experts, policy makers, quality improvement coordinators, infection prevention and control physicians and nurses, hospital department heads, patient safety experts, patients and their families, the academic community from medicine, nursing, pharmacists and allied health professions and students from Jordan and the region.

The Conference attracts quality improvement and patient safety decision-makers and influencers from the following areas:

Who Can attend?

Management: Including Chief Executives, Operational Directors, Hospital and Risk Managers.
Front Line: Medical Directors, Clinical Directors, Directors of Nursing, Quality and Safety Managers and Specialists.
Quality Safety Organizations: Government Organizations, Agencies, Researchers and Academics.
Policy and Decision Makers: Officials and key figures from Ministries of Health, CEOs of Accreditation Agencies from the region and the world, representatives and Program Directors from the International Society of Quality in Health Care (ISQua).

Workshops Day - Monday, November 11, 2019

7:30 – 9:00 am Registration
#	Topic	Facilitator
1.	Enhancing your career development in healthcare leadership and management	Eric de Roodenbeke - Chief Executive Officer, - International Hospital Federation, - Switzerland
2.	Artificial intelligence and safety	Samer Ellahham - Chairperson, - Middle East Patient Safety Movement, - Cleveland Clinic Abu Dhabi, - United Arab Emirates
3.	WHO regional framework for action for hospital sector in the Eastern Mediterranean Region in advancing UHC	Hamid Ravaghi - Regional Adviser, Health Systems Development, - World Health Organization, Eastern Mediterranean Region, - Egypt
4.	Lean design and hospital flow (simulation)	Anastasia Al Sayegh - President, - Process Excellence Systems-Middle East, - Lebanon
5.	Reducing surgical site infection as a vehicle for patient safety	Mohammad Saleh - Professor at The University of Jordan, - Member of the Jordanian Foundation for Wounds and Ulcer Care (JFWUC), - Jordan
6.	Clinical Governance and Clinical Audit	Dalal Abu Rub - Head of Training - Consultation Department - Health Care Accreditation Council - Jordan Omaima Nassar - Head of Standards Development - Accreditation Department - Health Care Accreditation Council - Jordan

Day 1 - Tuesday, November 12, 2019

7:30 – 8:30 am Registration
Opening Ceremony
Time	Topic	Speaker
09:00 – 09:45 am	Opening Remarks
09:45 – 10:30 am	Keynote Speech: Past lessons… Future directions	Lord Nigel Crisp - Co-chair of the All-Party Parliamentary Group on Global Health, - Co-chair “Nursing Now”, the Global Campaign on Nursing, - Former CEO of the NHS, - United Kingdom
10:30 – 11:15am	Opening of the Exhibition - Coffee Break

Session 1: Accreditation Experiences for Driving Quality and Patient Safety Moderator: Nisreen Qatamish, King Hussein Cancer Foundation
Time	Topic	Speaker
11:15 – 11:30 am	More than 50 years of accreditation of organizations – what worked and what’s next	Paula Wilson - Chief Executive Officer, - Joint Commission International, - United States of America
11:30 – 11:45 am	How accreditation has become core for medical tourism and a condition as well	Figen Çizmeci ŞENEL - Chairperson, - Turkish Health Care Quality and Accreditation Institute, - Turkey
11:45 – 12:00 am	10 years of data – how Jordan used accreditation as a tool to improve quality	Rabab Diab - Deputy Chief Executive Officer, - Health Care Accreditation Council, - Jordan
12:00 – 12:15 pm	Twenty years of accreditation, the evidence	Triona Fortune - Managing Director, - Fortune Quality Accreditation Services, - Ireland
12:15 – 12:45 pm	Discussion
12:45 – 01:30 pm	What matters to patients and how engagement with them saves time and effort, and increases the value of healthcare (includes a discussion)	Manvir Victor - Chairman, - Patient for Patients Safety, - Malaysia
01:30 – 02:30 pm	Lunch & Prayer

Session 2: Policy, Regulations, and Supportive Environment for Safer Care Moderator: Rowaida Al-Maaitah, Advisor of HRH Princess Muna Al-Hussein
Time	Topic	Speaker
02:30 – 02:45 pm	How the need for a trained judicial system, accreditation schemes, clinical guidelines and data is crucial to implement medical liability?	Yousef Goussous - Head of Health Committee, - The Jordanian Senate, - Jordan
02:45 – 03:00 pm	Insights from international experience on supportive environment for Safer Care	Julia Khalimova - Healthcare Quality and Patient Safety Specialist, - International Finance Corporation, Russia
03:00 – 03:15 pm	Quality; the missing ingredient in universal Health Coverage	Mohammed Rasoul Tarawneh - Secretary General, - High Health Council, - Jordan
03:15 – 03:30 pm	Global models for linking performance/quality improvement of health services with universal health coverage mechanisms	Jeffrey Sine - Senior Health Economist, - The Palladium Group’s Health Practice, - United States of America
03:30 – 03:45 pm	The domino effect of medical errors	Samer Ellaham - Chairperson, - Middle East Patient Safety Movement, - Cleveland Clinic Abu Dhabi, - United Arab Emirates
03:45 – 04:00 pm	Discussion
End of Day 1

Day 2 - Wednesday, November 13, 2019

Time	Topic	Speaker
09:00 – 09:45 am	The science of improvement (includes a discussion)	Samer Ellahham - Chairperson, - Middle East Patient Safety Movement, - Cleveland Clinic Abu Dhabi, - United Arab Emirates
Session 3: Growing People for Ensuring Better Outcomes Moderator: Sahel Hammouri, Royal Medical Services
09:45 – 10:00 am	Mapping competencies of leadership and management in accreditation requirements – are they complete?	Eric de Roodenbeke - Chief Executive Officer, - International Hospital Federation, - Switzerland
10:00 – 10:15 am	Enhancing high quality care through Magnet® excellence	Majeda Afeef Al-Ruzzieh - Chief Nursing Officer, - King Hussein Cancer Center, - Jordan
10:15 – 10:30 am	Continuing professional development and patient safety	Steve Penfold - Senior Health Advisor, - USAID Contractor, - XLA, Inc. - United States
10:30 – 10:45 am	Human resource development: the essential asset for any success recipe	Aref Alabed - Founder and Executive Coach, - International Medical Training Academy, - United Kingdom
10:45 – 11:00 am	Discussion
11:00 – 11:30 am	Coffee Break

Session 4:Interventions for Promoting Person Centered Care Moderator: Nagham Abu Shaqra, Office of Population and Family Health, USAID Jordan
Time	Topic	Speaker
11:30 – 11:45 am	Lean Design for a better flow and a safer care	Anastasia Al Sayegh - President, - Process Excellence Systems-Middle East, - Lebanon
11:45 – 12:00 am	Outside the hospitals world, how accreditation drives improvement in laboratories and improve patient experience	Nael Soudi - Chief Quality Officer, - MedLabs Consultancy Group, - Jordan
12:00 – 12:15 pm	How clinical governance is emerging as a useful tool for measuring and guiding clinical performance	Hamid Ravaghi - Regional Adviser, Health Systems Development, - World Health Organization, Eastern Mediterranean Region, - Egypt
12:15 – 12:30	Implementing Large Scale Change Of quality culture: the Abu Dhabi Story	Jumana Alaabed - Senior Analyst, Quality Division, - Abu Dhabi Department of Health, - United Arab Emirates
12:30 – 12:45 pm	Community Engagement as milestone for quality of care: Queen Rania military hospital experience.	Adel Wahadneh - Director, - Queen Rania Al Abdullah Hospital for Children, - Royal Medical Services, - Jordan
12:45 – 1:00pm	Discussion
01:00 – 02:00 pm	Lunch & Prayer

Session 5: Data For Informing Evidence Based Practice Moderator: Muntaha Gharaibeh, Jordan University of Science and Technology
Time	Topic	Speaker
02:00 – 02:15 pm	Successes of the national databases for medical adverse events and pharmacy near misses: the Japan experience.	Shin Ushiro - Professor and Director, - Executive Board Member, - Kyushu University Hospital, - Japan Council for Quality Health Care, - Japan
02:15 – 02:30 pm	Data from “financing for improving quality”, is it a burden? How accreditation requirements can help	Deepak Batra, - Head of Public Health Section, - IQVIA / Middle East and Africa Region, - United Arab Emirates
02:30 – 02:45 pm	Saudi Patient Safety Center: Making use of available Data – what to measure and why?	Fadwa Bawazir - Assistant Director General, - Saudi Arabia Patient Safety Institute, - KSA
02:45 – 03:00 pm	The Jordan Ministry of Health data experience to support decision-makin at the national and institutional level.	Haetham F. Dweiri - Director, - Institutional Development and Quality Directorate, - Ministry of Health, - Jordan
03:00 – 03:15 pm	Discussion
03:15 – 03:45 pm	Closing Remarks	Fawzi Al-Hammouri - Chairperson of the Conference, - Chairman of Private Hospitals Association, Jordan, - Vice-Chairman of Health Care Accreditation Council Board of Directors, - Jordan
03:45 – 04:15 pm	Awards Distribution: - Quality Projects Recognition Honoring the sponsors Honoring members of the conference steering and advisory committees	Thaira Madi - Director of Accreditation, - Health Care Accreditation Council, - Jordan
04:30 pm	Certificates pick up during Coffee & Tea
End of Day 2

Session Outcomes

By invitation only

Hosted by :

Thaira Madi

- Director of Accreditation
- Health Care Accreditation Council

Honorary Guest:

Triona Fortune

- Managing Director,
- Fortune Quality Accreditation Services,
- Ireland

Judging Panel Members

Sameeha Jarrah

- Dean of Nursing, Applied Science Private University

Jaafar Abu Taleb

- Quality and Accreditation Expert

The Health Care Accreditation Council, Department of Accreditation is organizing its first of a kind symposium for accredited healthcare institutions to showcase and celebrate the impact and changes encountered in their hospitals as a result of enrolling in the accreditation journey. This symposium is taking place on Monday 11th November 2019 as part of the HCAC 5th Quality Healthcare Conference workshop days.

HCAC accredited healthcare institutions have submitted success stories within 5 categories.

A. Governance & leadership
B. Innovations in healthcare delivery
C. Quality and patient safety
D. Patient centered care
E. Sustainable environment, energy conservation and green initiatives

The forum is to discuss success stories, innovative initiatives and outstanding achievements among HCAC accredited hospitals. The symposium will celebrate success stories and recognize achievement while providing a unique platform for sharing and transferring knowledge among accredited hospitals. Six hospital projects will be presented and judged by an independent panel according to a set f predefined criterion. Winners will be announced and will receive their awards at the end of the HCAC 5th Quality Health Conference.

Hosted by :

Her Excellency Dr. Rowaida Al- Maaitah

- Advisor to Her Royal Highness Princess Muna Al-Hussein on Health and Social Development
- Co-Chairperson of the HCAC 5th Quality in Healthcare Conference
- HCAC Board of Directors
- Jordan

Honorary Guest:

Lord Nigel Crisp

- Co-chair of the All-Party Parliamentary Group on Global Health,
- Co-chair “Nursing Now”, the Global Campaign on Nursing,
- Former CEO of the NHS,
- United Kingdom

The Health Care Accreditation Council is hosting a round table discussion for a select group of nursing leadership, practitioners and future nursing graduates to create a national policy dialogue on Jordan’s efforts in investing in and empowering nurses and midwifes, in line with the national nursing and midwifery strategy and global health direction and initiatives, including “Nursing Now Campaign-Jordan”. This roundtable discussion, held on the sides of the HCAC 5th Quality in Healthcare Conference and exhibition will:

Provide an overview of the “Nursing Now Campaign”,
Discuss Jordanian nursing institutions’ planned efforts in response to the “Nursing Now Campaign”, Nightingale Challenge and the State-of-the-World Nursing report, and
Discuss next steps for the way forward to strengthen nursing and midwifery.

Keynote Speaker

lord Nigel Crisp

Lord Nigel Crisp is an independent crossbench member of the House of Lords where he co-chairs the All-Party Parliamentary Group on Global Health. He also co-chairs Nursing Now, the global campaign on nursing.
He was previously Chief Executive of the English NHS and Permanent Secretary of the UK Department of Health - the largest health organization in the world with 1.3 million employees – where he led major reforms between 2000 and 2006.

Lord Crisp is a Senior Fellow at the Institute for Healthcare Improvement, an Honorary Professor at the London School of Hygiene and Tropical Medicine and a Foreign Associate of the US National Academy of Medicine.

Speakers

Dr. Fawzi Al-Hammouri

Ms. Triona Fortune

Mr. Hamid Ravaghi

Dr. Mohammed Tarawneh

Ms. Paula Wilson

Mr. Eric de Roodenbeke

Mr. Steve Penfold

Dr. Samer Ellaham

Mr. Nael M. Soudi

Dr. Majeda Al-Ruzzieh

Anastasia Sayegh

Dr.Haitham Dowiri

Prof. Figen Çizmeci ŞENEL

The Jordanian Foundation

Ms. Fadwa Bawazir

Dr. Jeffrey Sine

Mr. Adel M. Alwahadneh

Mr. Deepak Batra

Ms. Jumana Al Abed

Ms. Julia

Member	Sector	Position
Dr. Fawzi Al Hammouri	Private Hospital Association	Committee Chairperson
H.E Prof. Rowaida Al-Maaitah	Academic Sector	Committee Co-Chairperson
Dr. Emad Abu Eliaqen	Ministry of Health	Member
Dr. Adel Wahadneh	Royal Medical Services	Member
Dr. Haseeb Sahyoun	Syndicate of Laboratories	Member
Ms. Ghada Kayyali	WHO - Jordan	Member
Dr. Sabri Hamzeh	Expert Healthcare	Member
Dr. Ibrahim Al-Faouri	King Abdullah University Hospital	Member
Dr. Mazen Arafeh	Academic Sector	Member
Dr. Eman Zmaily	Academic Sector	Member
Dr. Majeda Afeef Al-Ruzzieh	King Hussein Cancer Center	Member
Dr. Mohammad R. Tarawneh	High Health Council	Member
Ms. Daad Shokeh	Jordan Nursing Council	Member