Change Day Campaign

September 18, 2019 is the Change Day. Be creative, change and inspire others by believing in the power of change, no matter how simple it may be.

Pledge to start change!

Under the patronage of HRH Princess Mona Al-Hussein, the Health Care Accreditation Council is launching the Change Day initiative for the sixth time.  The idea behind this day is to get all health workers, whether individuals or institutions, to pledge to commit to initiatives and activities focusing on improving the quality of health care and patient safety, then carry them out on September 18, 2019.

This year, the cooperation between the Health Care Accreditation Council and Jordan Nursing Council aims to encourage decision makers, nursing directors, nurses and midwives to be patients’ ambassadors and supporters and to protect the rights of community members in the health field.

Share your innovative pledge that will contribute to change in the health sector and inspire many to start change

Make your pledge any time before September 18, 2019, so you can carry out the change on the Change Day.

Be the leader to inspire many with your pledge and drive improvement with us to achieve our vision of improving health care services provided to citizens.

What is Change Day?

Change Day is the day when contractors will fulfill their commitments to improve the quality of health services and activate the principles of patient safety and rights.

What is the purpose of this initiative?

Through Change Day, the Health Care Accreditation Council aims to motivate all health workers, whether individuals or institutions, to pledge, before September 18, 2019, to provide the best health care and to carry out their pledges on Change Day, September 18, 2019, which will be reflected in the quality of health care services provided throughout Jordan.

The "Change Day 6" initiative builds on the great success of the initiative in the past years, with the participation of more than 187,000 workers in the health sector, including individuals and institutions, with the aim of improving the quality and efficiency of the health care services provided by registering their pledge on “Change Day”.

What do I pledge to do?

Pledging with us means changing and improving your daily routine, no matter how simple or substantial it may be, in order to improve the standard of the health care services you provide.

The Health Care Accreditation Council is a national non-profit organization, established in 2007 under the Non-profit Private Shareholding Companies Law and registered in the Companies Register at the Ministry of Industry and Trade in the Hashemite Kingdom of Jordan under no. (191) for 2007.

The Health Care Accreditation Council is the national body in Jordan that is concerned with developing and improving the quality of health care services and activating the principles of patient safety in the health sector in Jordan and the Arab region, by developing internationally acceptable health care standards, building capacities and providing training and consultancy services pertaining to the rehabilitation of health institutions to comply with national and international standards aimed at improving the quality of health care services and patient safety. HCAC also trains evaluators, assesses health care institutions and grants certificates of accreditation.

Furthermore, the Health care Accreditation Council provides comprehensive services, covering all the needs of the public, private and non-profit sectors, regionally and locally, through two main arms; one for accreditation services, standard development and quality programs, and the other for consultancy and training services and capacity building.

HCAC is a leader in the development of standards and accreditation in the health care sector at the national and regional levels, and was the first organization, out of 13 organizations worldwide, to be awarded all three international accreditations by the International Society for Quality in Health Care (ISQua), including accreditation of HCAC, accreditation of the resident training program and accreditation of standards, which underlines the high level of HCAC’s services and its adherence to the international standards and procedures for the quality of health care services and patient safety. At the regional level, HCAC was the first accreditation body in the Middle East and one of seven major accreditation institutions around the world that are part of the ISQua Accreditation Board.

The development of health care standards was in response to the need for a guidance tool to ensure better health care performance. The standards developed by HCAC are internationally recognized, and its quality programs are in line with Arabic culture, identity and language. Since its establishment, HCAC has developed and issued standards for hospitals, primary health care and family planning, centers of excellence for family planning and reproductive health, medical transportation services, mammography units, diabetes health care programs, cardiovascular care programs, medical centers, medical laboratories, dental care services, services for people with disabilities (autism spectrum and intellectual disability) and shelter services.

HCAC’s work is supported by more than 130 residents and accredited consultants with diverse expertise in the health sector. To date, HCAC has 31 accredited hospitals, 94 accredited health centers, 27 accredited mammography units, 32 accredited laboratories, and 2 accredited specialized medical centers.

In addition, the Health Care Accreditation Council seeks to transfer its experience in the health sector to the social sector, where it has designed many initiatives and programs to support and guide public, private and non-profit institutions on best practices to improve the quality of services and ensure the safety of patients and beneficiaries. This includes developing care standards, designing and implementing accreditation systems, training and capacity building and preparing and enabling institutions and their staff to meet quality standards.

National awareness and social responsibility are part of the Health Care Accreditation Council's mission to promote a culture of quality and practices that ensure patient safety. HCAC strives to raise public awareness about the importance of the concept of quality and patient safety by launching the National Health Care Quality and Safety Goals every two years, managing the Change Day campaign every year and organizing the Health Care Quality Conference every two years. HCAC engages all sectors, stakeholders and relevant parties to support national initiatives and plans to drive quality.

With these achievements, the Health Care Accreditation Council is a regional reference that contributes to putting Jordanian health institutions at the forefront in terms of service quality and patient safety. HCAC’s work is based on the directives of His Majesty King Abdullah II that aim to achieve equality for all Jordanians in accessing quality health services at all times and from all institutions in the health sector throughout Jordan. Its work is also supervised by a board of directors comprising key partners and stakeholders from the Jordanian health sector, including government and non-governmental institutions, such as the Ministry of Finance / Ministry of Health, Royal Medical Services, university hospitals, the Jordanian Nursing Council and others.

Make a pledge within one of the themes / criteria set by HCAC to participate in Change Day 6. All you need to do is fill out the pledge / participation form to enrich the initiative, register your pledge before September 18, 2019 and fulfill and carry out your pledge on Change Day.

Everyone can participate in Change Day 6 and make a change, even if you are a beneficiary of the health services. If you are an executive, leader or official, we invite you to be a role model and inspiration to all. When you adopt and carry out a pledge, you drive everyone to push the wheel of Improvement and take down many barriers that prevent creativity among many workers.
To learn more and participate you can visit the Change Day Website

What is your pledge?

Make your pledge now, albeit simple, to improve the standard of provided health care service. Sign up with us before September 18, 2019. Organizations/individuals wishing to participate in Change Day 2019 should undertake initiatives and activities that will change and improve the processes and procedures in place within any of the following themes:

*Please note that the detailed explanation under all the main themes above is an explanation of the themes within which pledges can be taken. The door of initiatives and activities is open to all ideas that will improve health care quality and services.

1. Voice of Patients:

How can I become the voice of patients?

· Listening to patients effectively.

· Respecting patients’ rights, such as respecting patients themselves, refraining from discrimination between patients, respecting patients’ privacy, offering health and medication related advice and providing care services in a safe and infection-proof environment.

· Enhancing patient’s experience when receiving health care services by, for instance, prompt completion of paperwork, providing detailed explanations to patients about the services provided, interacting and sympathizing with all visitors and smiling to patients.

· Educating patients about their health conditions, including the diagnosis and treatment, to enable them to make informed decisions regarding health care.

 2. Safety of Patients:

How can I ensure the safety of patients in health care institutions?

· Complying with laws and regulations, such as those relating to staff licensing; training and protection, medicine management, food handling, medical waste handling, infection prevention, radioactive energy and nurses’ specialization and technical classification.

· Observing safe practices, such as risk assessment and minimization practices; whether clinical risks, such as falling, clot formation and bed sores, social risks or environmental risks, in addition to following infection prevention procedures.

· Ensuring or creating a safe environment that meets public safety requirements, such as emergency exits, quarantine, ventilation, storage and fire prevention.

3. Quality Improvement:

How can I help improve the quality of health care services?

· Developing and adopting guidelines for common diseases and frequently followed health procedures.

· Collecting and analyzing data and information relating to health care, such as waiting hours, patient stay periods, most common diseases, most frequent services and the like, and striving to improve them.

· Examining the structure and organization of processes, for the purpose of minimizing loss through agile management.

· Ensuring a pro-transparency environment that encourages reporting incidents and mistakes, in order to improve the system and promote blame-free reporting culture, by holding periodical meetings for disability and mortality, quality and patient safety and ethics and patient rights committees.

4. Staff Empowerment:

How can I empower health care staff?

· Striving to activate specialization in medical professions.

· Providing an adequate workforce for the size and quality of provided services, such as maintaining a proper patient – nurse ratio.

· Providing educational and training programs for health care staff, to enable them to achieve the required job competencies.

· Enhancing staff job welfare by providing them with organized activities and health and entertainment programs.

Join us for change, not only with pledges and suggestions, but also with the stories of the success you achieved after the change. #Change_Day.
To learn more and participate you can visit the Change Day Website


To learn more and participate you can visit the Change Day Website

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