Policy and Practice:
A Partnership for Better Outcomes

The 5th Quality Health Care Conference and Exhibition, Policy and Practice : A Partnership for Better Outcomes

Under the Royal Patronage of His Majesty King Abdullah II and for the fifth time since 2010 this conference is set to be the premiere health care quality event of the year, providing a unique professional development and networking opportunity for all participants and healthcare stakeholders in Jordan and the Region.

The conferences of 2010, 2012, 2015 and 2017 hosted a mix of international, local and regional speakers, experts in the field of health care accreditation, quality improvement and patient safety. The conferences were attended by an average of 450-500 participants from the healthcare field including healthcare providers (doctors, nurses, technician…etc.), administrators and policy makers. 

The Steering Committee of the HCAC Fifth Quality Health Care Conference & Exhibition 2019 is chaired by Dr. Fawzi Al-Hammouri, Chairman of the Private Hospital Association. Co- Chaired by Her Excellency Dr. Rowaida Al Maaitah, Advisor to Her Royal Highness Princess Muna Al-Hussein and faculty member of the Jordan University of Science and Technology. 

The planning of the Conference & Exhibition combines a collaborative effort of committed individuals from world-renowned organizations with a vested interest in improving health care and outcomes for patients and communities by building cultures of quality and patient safety within organizations that provide health care services.

Conference dates: Nov 11,12 and13, 2019

Keynote speaker: Lord Nigel Crisp

  • Why/Who Can Attend
  • Program
  • Speakers
  • Steering Committees
  • Location

Why it’s important to attend this conference? / You Should NOT Miss It!

Quality and patient safety is a science and culture that is emerging rapidly with new approaches and successes. HCAC brings to your door step the international, regional and local best practices and innovations in order for you to adopt what suits you and to drive your entity to focus on patients and quality service.

This prestigious event once more aims to bring together leading scientists, public health experts and policy-makers. The conference will host a minimum of 500 attendees from Jordan and the region who are responsible for health care quality improvement and patient safety, providing a valuable opportunity to identify, meet and communicate with a variety of potential clients and existing customers.

The Conference will attract healthcare leaders (hospitals and PHC Directors) from all sectors, healthcare improvement experts, policy makers, quality improvement coordinators, infection prevention and control physicians and nurses, hospital department heads, patient safety experts, patients and their families, the academic community from medicine, nursing, pharmacists and allied health professions and students from Jordan and the region.

The Conference attracts quality improvement and patient safety decision-makers and influencers from the following areas:

Who Can attend?

  • Management: Including Chief Executives, Operational Directors, Hospital and Risk Managers.
  • Front Line: Medical Directors, Clinical Directors, Directors of Nursing, Quality and Safety Managers and Specialists.
  • Quality Safety Organizations: Government Organizations, Agencies, Researchers and Academics.
  • Policy and Decision Makers: Officials and key figures from Ministries of Health, CEOs of Accreditation Agencies from the region and the world, representatives and Program Directors from the International Society of Quality in Health Care (ISQua).

In line with its deep-rooted belief in its role as the quality improvement and patient safety leader in the region, the Health Care Accreditation Council (HCAC) has is organizing its 5th Quality Conference and Exhibition. The focus of this Conference is on ensuring that quality systems and patient safety requirements are instilled in all health-related planning, right from the beginning; be it setting up a clinic or designing a universal health coverage strategy, highlighting the effective use of different strategies for improving quality and patient safety, and even the use of accreditation as a tool for quality improvement. The Conference serves as a conduit, bringing to the table national and international discussions of hot issues such universal health coverage (UHC); non-inpatient services (including diagnostics, outpatient services, pharmacies…etc.); maintenance of quality in emergencies; and, the amalgamation of efforts and measurement of what makes a difference for the patient.

The participation of prominent local, regional and international experts also brings forth a rich platform for information sharing on the fruits of long-term experiences. In this Conference, professionals will share timely and tangible solutions with our audience, including specific priorities clearly delineating quick wins. The discussions will specifically emphasize evidence-based interventions, as well as showcase data for decision-making across policy, practice and satisfaction. Every session will show how decisions should be data-driven and made with the intention to impact quality outcomes.

Accordingly, the HCAC 5th Quality Conference and Exhibition will focus on discussions related to the following areas:

  • Accreditation Experiences for Driving Quality and Patient Safety
  • Policy, Regulations, and Supportive Environment for Safer Care
  • Growing People for Ensuring Better Outcomes
  • Interventions for Promoting Person Centered Care
  • Data For Informing Evidence Based Practice

Session 1: Accreditation Experiences for Driving Quality and Patient Safety

There is consistent evidence showing that accreditation improves healthcare services. This impact is not limited to hospitals or disease-specific services, but also extends to independent service providers and institutions such as community pharmacies, laboratories, ambulatory clinics and day care services. Therefore, this session will focus on the importance of supporting accreditation programs as a tool to drive quality improvement of healthcare services.

This session should engage and discuss:

  • Supporting Accreditation programs as a tool to improve the quality of healthcare services.
  • Mandatory vs. Voluntary Accreditation system:  Pons and cons for each.
  • Accreditation and Medical Tourism, Addition proposed benefit.

Session 2: Policy, Regulations, and Supportive Environment for Safer Care

There is a huge role for policy, regulations and governance of the healthcare sector to ensure there is a supportive environment for institutionalized and sustained patient safety and quality of health outcomes.

In the last decade, advancements in Universal Health Coverage (UHC), medical liability, rules and regulations, clinical audits and their repercussions have increasingly become critical components of an overarching vision for health sector development. They ensure there is a holistic pathway to equitable and sustainable health outcomes, and resilient health systems. There are various strategies and tools available to help steer countries towards supportive environments for safer care, and this session is intended for sharing successful experiences from the region to give insights on what may be viable and achievable.

This session will address UHC, with the focus on:

  • How trained judicial systems, accreditation schemes, clinical guidelines and data are crucial to ensuring medical liability.
  •  How clinical governance is emerging as a useful tool for measuring and guiding clinical performance.
  • How medical liability can mitigate the ripple effect of medical errors. 
  • Adoption of external evaluation as a system to support UHC.
  • World models of linking UHC to performance systems, accreditation and classification, and the rating of health care institutions.
  • Service integration for UHC. Where we are and what can Jordan do next.

Session 3: Growing People for Ensuring Better Outcomes

The health care sector is considered one of the complex sectors that requires the implementation of unique inter-disciplinary approaches to reach its intended goals. A well-functioning health care system continuously relies on and strengthens several key components that subsequently have great influence on the quality of care and patient safety; thus, the focus of this session.

In this session, we will shed light on and discuss:

  • How human resource management geared towards improving quality can benefit from accreditation.
  • How investing in continuing professional development of human resources within the health sector improves efficiency and effectiveness of care.
  • Mapping competencies for leadership and management in accreditation – are the requirements comprehensive and complete?

Session 4: Interventions for Promoting Person Centered Care

Making sure that people are involved in and central to their care is now recognized as a key component of developing high quality healthcare. So, this session will highlight relevant quality improvement tools and approaches that apply person-centered care and enforce its principles.

In this session, the areas of focus should include:

  • Internal evaluation Vs. external evaluation – lessons learned from the aviation sector.
  • How workflow efficiency concepts and models such as Lean Management, Six Sigma, and the 5S System are part of an accreditation journey – their value and their successes.
  • Person-centered experiences from within and from around the world – what worked and how it links to accreditation and diseases specific awards.
  •  Magnet – What it does, why it is different, and where does it fit as another accreditation system.

Session 5: Data For Informing Evidence Based Practice

The paradigm of evidence-based practice and its remarkable impact on the effectiveness and efficiency of clinical services and healthcare, as well as the development of integrated systems play an important role in managing dispersed data, and are necessary to ensure the utilization of data and evidences in clinical decision-making. This session will revolve around the integration of such issues into daily practices.

In this session, we will discuss:

  • How accreditation systems require measuring data, its authenticity and how it is used.
  • How data generation can support decision-making at the national and institutional levels.
  • Patient experience Vs patient satisfaction to monitor improvement.


7:30 – 9:00 am Registration




Room Capacity

Translation Needed


importance of continuous learning and education for growing in leadership and management capacities

Eric Van Roodenbeke


International Hospital Federation




Artificial Intelligence and Safety

Dr. Samer El Laham

Cardiologist and Chief Quality Officer,

Cleveland Clinic,





“WHO regional framework for action for hospital sector in the Eastern Mediterranean Region in advancing UHC”

Hamid Ravaghi

Regional Adviser,

Department of Health System Development (HSD),





Lean management

Mazen Arafa

Industrial Engineer,

Jordan University




Management from a Safety Perspective

Dr. Matthias Muenzberg

Senior Consultant,

Trauma and Orthopedic Surgery,





Reducing surgical site infection as a vehicle for patient safety

Dr. Mohammad Saleh

The Jordanian foundation of chronic wounds and Ulcers care

30 – 35 Venue to be determined



Overall Conference Program


Day 1: Tuesday, November 12, 2019




7:30 – 8:30 am Registration

Opening Ceremony

09:00 – 09:45 am

Opening Remarks

09:45 – 10:30 am

Key note speech (day one) :

NHS Quality Systems

Sir Nigel Crisp

Co-chair , Crossbench, the APPG - Global Health,

Co-chair “Nursing Now”, the Global Campaign on Nursing

United Kingdom

10:30 11:00am

Opening of the Exhibition - Coffee Break

Session 1: Accreditation Experiences for Driving Quality and Patient Safety

Moderator: TBD

11:00 – 11:15 am

More than 50 years of accreditation of organizations – what worked and what’s next

Paula Wilson


Joint Commission International


11:15 – 11:30 am

How accreditation has become core for medical tourism and a condition as well

Figen Çizmeci ŞENEL

Chairperson ,

Institution of Turkish Healthcare Services Quality and Accreditation,


11:30 – 11:45 am

10 years of data – how Jordan used accreditation as a tool to improve quality



Health Care Accreditation Council,


11:45 – 12:00 pm

Mandatory Accreditation, scoping and impact


12:00 – 12:15 pm

Twenty years of accreditation, the evidence

Triona Fortune

Managing Director,

Fortune Quality Accreditation Services,


12:15 – 12:45 pm


12:45 – 02:00 pm

Lunch & Prayer





Session 2: Policy, Regulations, and Supportive Environment for Safer Care

Moderator: TBD

02:00 – 02:15 pm

How the need for a trained judicial system, accreditation schemes, clinical guidelines and data is crucial to implement medical liability

Youssef Qsous

Jordan Senate

02:1502:30 pm

Insights from international experience on supportive environment for Safer Care

Julia Khalimova Healthcare Quality and Patient Safety Specialist,International Finance Corporation (IFC)

02:30 – 02:45 pm

Quality the missing ingredient in Universal Health Coverage

Mohammad Rasoul Tarawneh Secretary General,

Jordan High Health Council


02:45 – 03:00 pm

World Models of linking universal health cover to performance systems, accreditation and classification/rating of health care institutions

Gerald A. Evans, Ph.D.

Chief of Party,

USAID Health Finance and Governance,


03:00 – 03:15 pm

Domino effect of medical errors

Samer Ellaham

Cardiologist and Chief Quality Officer,

Cleveland Clinic,


03:15 – 03:45 pm


03:45 – 04:15 pm


04:30 – 06:00 pm

Round table Discussion

“Nursing Now” Campaign – Improving health by raising the profile and status of nursing worldwide

(By Invitation Only)


Day 2: Wednesday, November 13, 2019





09:00 – 09:30 am

Key Note speech (day two) :

People in focus – why the need for change is greater than ever!

Dr. Matthias Muenzberg

Senior consultant Trauma and Orthopedic Surgery,



Session 3: Growing People for Ensuring Better Outcomes

Moderator: TBD


09:30 – 09:45 am

Mapping competencies of leadership and management in accreditation requirements – are they complete

Eric Van Roodenbeke


International Hospital Federation


9:45 – 10:00 am

Investing in people is not a cost




10:00 – 10:15 am

Continuing Professional Development and Patient Safety

Steve Penfold

Senior Health Advisor,

Jordan Population and Family Health Office,

United States Agency for International Development, USAID-Jordan


10:15 – 10:45 am


10:45 – 11:15 am

Coffee Break


Session 4:Interventions for Promoting Person Centered Care

Moderator: TBD


11:15 – 11:30 am

How lean systems, Six Sigma are part of an accreditation journey, their importance and their successes

Mazen Arafeh,


Jordan University


11:30 – 11:45 am

Outside the hospitals world, how accreditation drives improvement in laboratories and improve patient experience

Nael Soudi

Chief Quality Officer, MedLabs Consultancy Group.


11:45 – 12:00 pm

How clinical governance is emerging as a useful tool for measuring and guiding clinical performance

Hamid Ravaghi

Regional Adviser, Hospital Care and Management,

Department of Health System Development,

World Health Organization

Eastern Mediterranean Region


12:00 – 12:15 pm

Magnet – what it does? Why is it different? Where does it fit as another accreditation system toward person centered care

Majeda Afifi

Director of Nursing,

King Hussein Cancer Center,



12:15 – 12:30 pm

Community Engagement as milestone for quality of care: Queen Rania military hospital experience.

Dr. Adel Wahadneh

Royal Medical Services,



12:30 – 1:00 pm



1:00 – 02:00 pm

Lunch & Prayer


Session 5: Data For Informing Evidence Based Practice

Moderator: TBD


02:00 – 02:15 pm

Successes of the national databases for Medical adverse events and Pharmacy near misses Japan experience.

Shin Ushiro, MD., PhD.

Japan Council for Quality Health Care (JQ),



02:15 – 02:30 pm

Data from Financing for improving quality, is it a burden? How accreditation requirements can help

Deepak Batra,

Head of Public Health section,

IQVIA / Middle East and Africa Region


02:30 – 02:45 pm

Saudi Patient Safety Center: Making use of available Data – what to measure and why?

Fadwa Bawazir

Assistant Director General,

Saudi Arabia Patient Safety Institute,



02:45 – 03:00 pm

MOH Data Experience to support decision-making at national and institutional level

Haytham Al Dweri

Institutional Development and Quality Directorate,

Jordan Ministry of Health


03:00 – 03:30 pm



03:30 – 04:00



04:00 – 5:00 pm

Closing Remarks

Dr. Fawzi Hammouri,

Chairperson of the Conference


05:00 – 05:30 pm

Awards Distribution:

­ Quality Projects Recognition

­ Honoring Sponsors


05:30 pm

Certificates pick up during Coffee & Tea


Keynote Speaker

Lord Nigel Crisp is an independent crossbench member of the House of Lords where he co-chairs the All-Party Parliamentary Group on Global Health. He also co-chairs Nursing Now, the global campaign on nursing.
He was previously Chief Executive of the English NHS and Permanent Secretary of the UK Department of Health - the largest health organization in the world with 1.3 million employees – where he led major reforms between 2000 and 2006.

Lord Crisp is a Senior Fellow at the Institute for Healthcare Improvement, an Honorary Professor at the London School of Hygiene and Tropical Medicine and a Foreign Associate of the US National Academy of Medicine.



Member Sector Position
Dr. Fawzi Al Hammouri Private Hospital Association Committee Chairperson
H.E Prof. Rowaida Al-Maaitah Academic Sector Committee Co-Chairperson
Dr. Emad Abu Eliaqen Ministry of Health Member
Dr. Adel Wahadneh Royal Medical Services Member
Dr. Haseeb Sahyoun  Syndicate of Laboratories Member
Ms. Ghada Kayyali WHO - Jordan Member
Dr. Sabri Hamzeh Expert Healthcare Member
Dr. Ibrahim Al-Faouri King Abdullah University Hospital Member
Dr. Mazen Arafeh Academic Sector Member
Dr. Eman Zmaily Academic Sector Member
Dr. Majeda Afeef AL- Ruzzieh King Hussein Cancer Center Member
Dr. Mohammad R. Tarawneh High Health Council Member
Ms. Daad Shokeh Jordan Nursing Council Member


Le Royal Amman Hotel / Zahran St, Amman


(06) 460 3000

Location map: