National Awareness

National Quality and Safety Goals

National Quality & Safety Goals 2024

Since its inception in 2009, the National Quality & Safety Goals Initiative by the Health Care Accreditation Council (HCAC) has championed the improvement of healthcare standards across Jordan. This initiative reflects HCAC’s dedication to advancing patient safety and promoting high-quality healthcare in line with its core mission. 
Final results and award announcements for this competition will take place in 2026, marking a major milestone in advancing patient safety and quality care nationwide. 

Commitment to Safer Healthcare

The National Quality & Safety Goals Initiative drives significant, easy-to-adopt improvements in healthcare settings. By equipping institutions with essential resources and actionable guidance, we focus on critical priorities, including:
Medication Safety Measures
 Infection Prevention Strategies
This initiative encourages healthcare facilities to implement practices that improve quality of health care services, protect patients, enhance staff safety, and foster a proactive safety culture.

What’s New in 2024?

For the year 2024, the National Quality & Safety Goals 2024 introduced two tailored award pathways, inviting organizations to contribute to healthcare excellence based on their accreditation status: 
National Quality & Safety Award – Designed for non-accredited organizations, this award encouraged the adoption of patient safety goals that aligned with recognized standards.
Quality Competition Award – Reserved for accredited organizations, this award allowed them to demonstrate and enhance their commitment to quality improvement and patient safety through dedicated, measurable initiatives.

Competition Timeline
•    2024: Launch of the National Quality & Safety Goals competition for 2024 Cycle
•    2025: Implementation, progress tracking, and interim highlights
•    2026: Final evaluation, results announcement ceremony and launch of the National Quality & Safety Goals competition for 2026 Cycle

2024 Enhancements

For 2024, the National Quality & Safety Goals Initiative introduced several enhancements, including:
•    Distinct participation pathways aligned with accreditation status, enabling all healthcare institutions to engage meaningfully
•    Unified competition structure across both awards, supporting a cohesive and comprehensive approach to patient safety
•    Broader participation categories, allowing institutions from diverse healthcare sectors to showcase their achievements

Who Should Participate?

In this competition, a wide range of healthcare institutions, both accredited and non-accredited, participated and contributed to advancing safer, higher-quality healthcare across the country. 

Support & Sponsor the NQSGs Competition

We welcome corporate partners and supporters to join us in advancing national quality and safety standards. A range of sponsorship packages is available to highlight your organization’s commitment to healthcare excellence.

Download Sponsorship Packages From Here

To explore sponsorship options or request additional information, please contact:
Ms. Wasan Al-Shorman
walshorman@hcac.com.jo  
00962797584776
 

Competition Technical Inquiries

For technical questions related to the National Quality & Safety Goals competition, please contact:
Mr. Ahmad Shatat
ashatat@hcac.com.jo
00962791025205
 

 

List of objectives and target groups:

  • 2009
  • 2010
  • 2011
  • 2012
  • 2013
  • 2014
  • 2016
  • 2018
  • 2021
  • 2024
Goals:
  • Identify Patients Correctly.
  • Improve the Safety of High Alert Medication.
  • Ensure Correct-Site, Correct-Procedure and Correct-Patient.
 
Certified institutions
  • Specialty Hospital (Private)
  • Jordan Hospital
  • King Abdullah University Hospital
  • Jordan University Hospital (Educational)
  • Royal Rehabilitation Center
  • Prince Hussein Center for Urology and Organ Transplantation
  • Queen Alia Heart Institute

 

Goals:
  • Ensure Compliance with Hand Hygiene Best Practice.
  • All Medical Record Entries must be Timed, Dated and Signe.
 
Certified institutions
  • Specialty Hospital (Private)
  • King Abdullah University Hospital
  • Jordan University Hospital (Educational)
  • Prince Hussein Center for Urology and Organ Transplantation
  • Queen Alia Heart Institute
  • Royal Rehabilitation Center
  • Queen Rania Hospital
  • King Hussein Cancer Center
  • luzmila hospital
  • Maan Hospital
  • Philadelphia Hospital
  • princess Raya Hospital
  • Princess Rahmeh Hospital
  • South Shouneh Hospital

 

Goals:
  • Clear and Interactive Communication During "Hand -Over".
  • Improve the Safety of Multiple Dose Vials Use.
  • Safe Management of Central Lines to Minimize Infections and Complications.
 
Certified institutions
  • Specialty Hospital
  • King Abdullah University Hospital
  • Jordan University Hospital (Educational)
  • Jordan University Hospital (Educational)
  • Prince Hussein Center for Urology and Organ Transplantation
  • Queen Alia Heart Institute
  • Royal Rehabilitation Center
  • Queen Rania Hospital
  • luzmila hospital
  • Philadelphia Hospital
  • Maan Hospital
  • Princess Bade'a Hospital
  • Princess Basma Teaching Hospital
  • Princess Rahmeh Hospital
  • Amman Hospital
  • Israa' Hospital
  • Al Karak Hospital
  • Prince Hussein Bin Abdullah II Hospital

 

Goals:
  • Reduce the risk of patient falls.
  • Appropriate use of antibiotic prophylaxis in surgery.
  • Reduce the risk of catheter associated urinary tract infections.
 
Certified institutions
  • Specialty Hospital
  • King Abdullah University Hospital
  • Jordan University Hospital (Educational)
  • Prince Hussein Center for Urology and Organ Transplantation
  • Al-mafraq Gynacology&Pediatric Hospital
  • Jarash Hospital
  • Abu Obaida Hospital
  • Queen Alia Heart Institute
  • luzmila hospital
  • Jordan Hospital
  • Maan Hospital
  • Philadelphia Hospital
  • Queen Rania Hospital
  • South Shouneh Hospital
  • Prince Hamza Hospital
  • Princess Bade'a Hospital
  • Princess Basma Teaching Hospital
  • Princess Rahmeh Hospital
  • Al-Khaldi Hospital
  • Arab Medical Center
  • Princess Eman Hospital
  • Royal Rehabilitation Center
  • Prince Ali Ibn AL-Hussein Hospital
  • Jordanian Royal Medical Services Al Hussain Hospital
  • Al Hussain Hospital
  • Al Karak Hospital

 

Goals:
  • Improve Pain Management.
  • Implementation of Medication Reconciliation.
  • Zero Tolerance for Workplace Violence.
 
Certified institutions
  • Iskan Al Magareeb Health Care Center
  • Princess Badea'a Hospital
  • Prince Hussein Bin Abdullah II Urology & Organ Transplant Center
  • Prince Rashid Hospital
  • Princess Rahma Hospital
  • Prince Ali Hospital
  • Prince Hashem Hospital
  • Al Ahli Hospital
  • Royal Rehabilitation Center
  • Specialty Hospital
  • Al Hussein Hospital
  • King Hussein Cancer Center
  • Jordan University Hospital
  • Queen Rania Al Abdullah Children Hospital
  • Al Rasheed Health Care Center
  • Arab Medical Center
  • Queen Alia Heart Institute
  • Al Karak Hospital
  • Luzmila Hospital
  • Ma'an Hospital
  • Al Mafraq Maternity & Child Hospital
  • Al Nadeem Hospital
  • Al Yarmouk Hospital

 

Goals:

Hospital Goals

  • Improve Pressure Ulcers Management.
  • Effective Management of Blood and Blood Component.
  • Reduce the Risk of Surgical Site Infection.

 

PHC Centers Goals

  • Improve the Medical Records Documentation.
  • Ensure Compliance with Hand Hygiene Best Practice.
  • Appropriate Use of Antibiotics.
 
Certified institutions

Hospitals

  • Al Karak Hospital
  • Al-mafraq Gynacology&Pediatric Hospital
  • Al Nadeem Hospital
  • Princess Rahma Hospital
  • Al Yarmouk Governmental Hospital
  • Ma'an Hospital
  • Princess Basma Teaching Hospital
  • Zarqa Hospital
  • South Shouneh Hospital
  • Al Hussain Hospital
  • Jarash Hospital
  • Al Basheer Hospital
  • Prince Rashed Hospital
  • Prince Ali Ibn AL-Hussein Hospital
  • Prince Hussein Center for Urology and Organ Transplantation
  • Queen Alia Heart Institute
  • Jordanian Royal Medical Services Al Hussain Hospital
  • Queen Rania Hospital
  • Royal Rehabilitation Center
  • Prince Hashem Bin Abdulla ii Hospital
  • prince zaid bin alhussein military hospital
  • Jordan Hospital
  • Istiklal Hospital
  • Specialty Hospital
  • Arab Medical Center
  • King Abdullah University Hospital
  • Jordan University Hospital (Educational)

 

Health care centers

  • Jabal Tariq Health Care Center
  • Magareeb Health Care Center
  • Aydoun Health Care Center
  • Ourjan Health Care Center
  • Al Subehi Health Care Center
  • Leb Health Care Center

 

Goals:

Hospital Goals

  • Improve hand-over communication among health care providers.
  • Improve the triage process within the Emergency Department.
  • Enforcement of smoke-free environments in healthcare organizations.
 

PHC Centers Goals

  • Enhance Center’s participation in health development within its community.
  • Ensure safe management of hazardous materials and waste.
  • Enforcement of smoke-free environments in healthcare organizations.
 
Certified institutions

Hospitals

  • Prince Zaid Bin Al Hussein Military Hospital
  • Specialty Hospital
  • Arab Medical Center
  • Royal Hospital
  • Jordan University Hospital
  • Al Khalidi Hospital & Medical Center
  • Al-Mafraq Gynacology&Pediatric Hospital
  • King Talal Military Hospital
  • Princess Haya Al Hussine Military Hospital
  • King Abdullah University Hospital
  • Al Yarmouk Hospital
  • Prince Bassma Hospital
  • Muath Bin Jabal Hospital
  • Princess Badea'a Hospital
  • Princess Rahmeh Hospital
  • Prince Rashed Bin Al Hassan Hospital
  • Prince Hashem Ben Abdallah II Hospital
  • Maan Governmental Hospital
  • Prince Ali Bin Al Hussein Hospital
  • Zarqa Governmental Hospital
  • Prince Hashem Bin Al Hussein Hospital
  • King Hussein Hospital
  • Prince Hussen Center for Urology And Organ Transplantation
  • Royal Rehabilitation Center
  • Queen Rania Al - Abdullah for Children
  • Queen Alia Center for Cardiology
  • Emergency of King Hussein City

 

Health care centers

  • Al Jweidah Health Care Center
  • Al Amira Basma Health Care Center
  • Iskan Abu Nsseir Health Care Center
  • Sweileh Health Care Center
  • Na'our Health Care Center
  • Sahab Health Care Center
  • Al Hashimi Al-Shamali Health Care Center
  • Wadi El-seer Health Care Center
  • Al Thira'a Health Care Center
  • Khreibat Al-Souq Health Care Center
  • National Women Health Center
  • Ajloun Health Care Center
  • Prince Hassan Health Care Center
  • Sekhrah Health Care Center
  • Ourjan Health Care Center
  • Medical Military Center of the Martyr Mohammad Daifallah Al - Habahbeh
  • Hasa Medical Center (RMS)
  • Al Qwerah Comprehensive Health Care Center (RMS)
  • Aqaba Comprehensive Health Care Center
  • Al Baqea Health Care Center
  • Zay Health Care Center
  • Al Shoneh Health Care Center (RMS)
  • Allan Health Care Center
  • Madaba Medical Center (RMS)
  • Rabba Comprehensive Health Care Center
  • Al Mazar Al Janoby Comperhensive Health Care Center
  • Al Mafraq Comprehensive Health Care Center
  • Al Azraq Health Care Center
  • Idon Bani Hassan Primary Health Care Center
Goals:

Hospital Goals

  • Enforcement of Smoke-free Environments in Hospitals.
  • Improving the Flow of Emergency Patients.
  • Appropriate Use of Antibiotics.

 

PHC Centers Goals

  • Enforcement of Smoke-free Environments in Primary Healthcare Centers.
  • Encouraging Primary Healthcare Professionals to Report Medications Errors.
  • Promoting the Health of Patients with Non-Communicable Diseases.

 

Goals:

Hospital Goals

  • Emergency preparedness and effective management of outbreaks/pandemics.
  • Appropriate Use of Antibiotics.
  • Safe working environment to health care providers.

 

PHC Centers Goals

  • Emergency preparedness and effective management of outbreaks/pandemics.
  • Accessibility and continuity of the center’s services to all clients are ensured.
  • Safe working environment to all staff members.

 

Goals:

Hospital Goals

  • The Hospital implements a process to improve the quality and completeness of medical record documentation.
  • The hospital ensures safe surgery practices.
  • The Hospital implements a process to improve Medication Safety.

 

PHC Centers Goals

  • The Center implements a process to improve the completeness and quality of medical record documentation.
  • The center has a process for the early detection and management of Non-Communicable Diseases (NCDs) in the population served.
  • Improve Client Engagement in Health Services.

 

 

Other Healthcare Services

  • Enhance accessibility and continuity of care to all clients.
  • Ensure Compliance with Infection Prevention and Control Protocols.
  • Implement a client safety incident reporting and learning system.